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Never Knowingly Beaten

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Returns Policy

Returns policy- after receipt of goods

Small items-If after you have received your goods you find you have ordered incorrectly or the items are unsuitable you can return any item to us, at your own cost for a refund or an exchange, as long as it is unused and returned in the original packaging. Goods are not sold on a trial basis.Administration, re-stocking, inclusive delivery and carriage costs may apply. These may be notified individually. If you have opened the box, but not used the product we will refund the cost minus a re-stocking fee of between 10% and 40% minus any relevant delivery charges. If the cost of the item was under £25.00 we will offer a full refund less any relevant delivery charges. Products must be returned with Proof of Purchase and complete with all components including instruction booklets etc. Your statutory rights are not affected. Returns must, unless by prior arrangement be made within 28 days.

You can take the item to any Hall’s Garden Supplies branch (Birmingham) by prior arrangement.

Greenhouses, Sheds, Barbecues and Garden Furniture

Once satisfactory delivery has been taken, refunds or exchanges can only be given in accordance with your legal rights. You have up to seven working days after taking delivery to inform us you require a refund. Please call our Customer Service team on 0121 355 7701 or by email at who will inform you of collection options and explain our refunds process. You will be required to keep the item in a resalable condition. If we collect the item from you we will charge you the cost of collection and any necessary repackaging or restocking costs.

A delivery day will be pre-arranged with you. It is not possible for us to contact the delivery driver when he has left. A signature is required on delivery. If you have to go out a signed note pinned to your door telling the driver where to leave the goods is acceptable as proof of delivery. Otherwise a re-delivery charge will be incurred. Once satisfactory delivery has taken place refunds or exchanges can only be given in accordance with your legal rights. If you have ordered incorrectly and require the goods to be picked up an £80.00 + VAT collection/handling charge may apply. In addition goods not returned in a satisfactory, re-saleable condition may, at the manufacturers discretion be subject to further costs, payable by you. Damage caused by yourself due to failure to read the instructions or inappropriate opening of cartons using a knife are NOT covered by covered by the manufacturers warranty.

Faulty Goods – In the unlikely event of you receiving damaged goods, this must be reported in writing to the carrier immediately, and to ourselves within 48 hours of receipt. We will then arrange a replacement.

Privacy Policy and Security
We never make your personal details available to any company for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed. We use secure server technology to safely hold your sensitive data when you transmit it to us. You privacy and security is extremely important to us. Data Protection Act 1998 Renewal for 2011-12.pdf

It is not currently our company policy to utilise cookies. However we maintain the right to use them without prior notification if we deem it necessary. Cookies are small pieces of information, which are stored by your browser on your computer's hard drive. These cookies will never store any details relating to you or your credit card.

VAT is chargeable in line with current UK legislation and on commission received from selling something on behalf of someone else. For ease of understanding commission may be referred to as deposit so it is understood a balance is required.

Recycling electrical and electronic products On 1 July 2007, new government regulations called the Waste Electrical and Electronic Equipment (WEEE) Regulations came into force to encourage people to arrange collection or recycling of old electrical products, rather than throwing them away. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. The simplest way to recycle is to take recyclable goods to your local councils domestic waste recycling centre; details can be found for local councils on

We also offer a free in store take back service so you are able to take any products we sell to any of our stores. It doesn't matter if you didn't purchase the equipment from us - we'll still take it back. All electrical products purchased via distance selling from one of our websites can also be taken back to one of our stores for recycling, or alternatively we can offer a collection service for a charge of £20.00. This covers the cost of administration and transport.